Responsible Gaming at windbet

Section 1

Age Restriction & 18+ Policy

windbet enforces a strict minimum age of 18 years for all account holders. This requirement applies to every product available on the platform — sports betting, live casino, slot games, crash games, and all other real-money features. No exceptions are made regardless of parental consent or any other circumstance.

During the registration process, all new players are required to confirm that they are 18 years of age or older. Before a player can make their first withdrawal — and at any point that windbet deems necessary — the platform may request documentary proof of age. Acceptable documents include a valid National ID Card (NID), passport, or birth certificate issued by a competent Bangladeshi authority.

If windbet has reasonable grounds to believe that a player is under the age of 18, the account will be suspended immediately pending age verification. Any funds deposited into the account during the suspension period will be held and returned to the originating payment method (bKash, Nagad, Rocket, or card) upon confirmation that the account should be closed. Winnings accrued during any period in which an underage player held an account are not payable.

Section 2

Recognising Problem Gambling

Gambling is a form of entertainment, and for the vast majority of players it remains exactly that. However, for some individuals gambling can develop into a compulsive behaviour that causes financial, emotional, and social harm. Recognising the early warning signs is the first step toward getting the situation under control.

The following indicators may suggest that gambling has shifted from a recreational activity to a problem behaviour. If you recognise several of these signs in yourself or someone you know, we strongly encourage you to use windbet's self-exclusion tools and seek independent advice:

• Spending more money on gambling than you can comfortably afford to lose, or borrowing money specifically to fund gambling activity.
• Chasing losses — continuing to place bets in an attempt to recover money already lost, often leading to larger and more frequent losses.
• Gambling for extended periods without taking breaks, skipping meals, sleep, or family and work obligations to continue playing.
• Feeling irritable, anxious, or depressed when not gambling, or when attempting to reduce gambling activity.
• Lying to family members, friends, or employers about the frequency or extent of your gambling activity.
• Using gambling as a way to escape personal problems, stress, loneliness, or difficult emotions.
• Making repeated unsuccessful attempts to reduce, control, or stop gambling.
• Neglecting financial responsibilities — rent, utilities, groceries — in order to fund gambling sessions.

If any of the above resonate with you, please reach out to our support team at support@windbet to request a self-exclusion or time-out. You do not need to justify your request — we will action it immediately and without question.

Section 3

Deposit Limits

Setting a deposit limit is one of the most effective ways to keep your gambling expenditure within a budget you are comfortable with. windbet allows players to set limits on the total amount they deposit into their account over a defined rolling period.

To set or adjust a deposit limit, log in to your windbet account and navigate to the Responsible Gaming section in your account settings, or contact support@windbet with your requested limit. All limit reductions take effect immediately — you will not be able to deposit beyond the new lower threshold from the moment the change is confirmed. Limit increases are subject to a mandatory cooling-off period to prevent impulsive decisions made during a losing streak.

Section 4

Time-Out & Cooling-Off Periods

A time-out is a short-term account suspension that gives you a defined break from gambling without permanently closing your account. windbet offers the following time-out durations, which can be activated instantly by contacting our support team:

• 24-Hour Time-Out: Your account is suspended for one full day. No deposits, bets, or game sessions can be initiated during this period. The suspension lifts automatically at the end of the 24-hour window.
• 7-Day Time-Out: A one-week break from all gambling activity on windbet. This option is well-suited to players who feel they need a short reset after a sustained period of heavy play.
• 30-Day Time-Out: A full calendar month away from the platform. During this period, windbet will not send you any promotional emails, bonus notifications, or re-engagement messages related to gambling activity.
• Custom Duration: If you require a cooling-off period of a specific length not listed above, contact our support team and we will accommodate your request on a case-by-case basis.

During any active time-out period, you may still log in to your account to view your transaction history and withdraw any existing balance. You will not be able to place new deposits or bets until the time-out has fully elapsed. If, during a time-out, you decide that you need a longer break, you may at any time convert your time-out into a formal self-exclusion — contact support to make this change.

Section 5

Self-Exclusion

Self-exclusion is a formal, longer-term commitment to stop gambling on windbet. It is designed for players who feel that their gambling has become, or risks becoming, a serious problem. windbet treats all self-exclusion requests as a priority and will complete the process within 24 hours of a confirmed request.

The following self-exclusion periods are available:

• 6 Months — suitable for players seeking a medium-term break to reassess their relationship with gambling.
• 1 Year — a full year away from the windbet platform and all associated promotional communications.
• 3 Years — a long-term exclusion for players who recognise a significant problem and want a meaningful commitment period.
• Permanent Closure — irreversible account closure with no option to reopen. All remaining balances are returned to the originating payment method within 5 business days.

How to Request Self-Exclusion

Section 6

Player Protection Tools

Beyond deposit limits, time-outs, and self-exclusion, windbet provides several additional tools to help players monitor and manage their gambling behaviour on an ongoing basis.

• Session Time Reminders: Configure automatic notifications that appear after you have been logged in and actively playing for a set duration (30, 60, or 90 minutes). Each reminder displays your current session duration and total amount wagered during that session, giving you a clear factual picture before you decide whether to continue.
• Loss Limits: In addition to deposit limits, windbet allows players to set a maximum net loss threshold over a daily, weekly, or monthly rolling window. Once you reach your loss limit, no further bets can be placed until the period resets. Loss limit reductions are immediate; increases are subject to the same cooling-off delays as deposit limits.
• Wager Limits: Set a cap on the total stake amount you can place across all games within a given time window. This tool is particularly useful for players who play frequently with smaller stakes but want to control total gambling expenditure.
• Account Transaction History: A full, downloadable record of every deposit, withdrawal, bet, and bonus transaction on your account is available at all times. windbet recommends reviewing this history monthly as a simple self-monitoring habit.
• Account Takeover Protection: windbet supports strong password requirements and encourages all players to use a unique, complex password for their account. If you believe your account has been accessed without your authorisation, contact support@windbet immediately so we can suspend the account and investigate.

All of these tools can be activated or adjusted by contacting our support team at support@windbet. windbet is continuously working to make these controls more accessible through the account dashboard, and additional self-service options are being developed for future release.

Section 7

Getting Help & Support

If you feel that gambling is negatively affecting your life — financially, emotionally, or in your relationships — please do not hesitate to reach out. There is no shame in seeking help, and acting early makes a significant difference to outcomes.

windbet Direct Support: Our customer support team is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6). You can reach us at support@windbet. Simply mention that your query relates to responsible gaming and your case will be escalated to our dedicated responsible gaming support staff, who are trained to assist sensitively and without judgement.

In addition to contacting windbet directly, players who are concerned about their gambling behaviour are encouraged to speak with a trusted friend or family member, consult a healthcare professional, or seek guidance from a mental health or addiction support service available in Bangladesh. Independent support organisations can provide confidential advice and structured assistance that goes beyond what windbet is able to offer as a gaming platform.

windbet does not profit from compulsive gambling. A player who is struggling is far more valuable to us as a recovered, healthy person than as a source of ongoing revenue. We mean this sincerely. Our responsible gaming team will never attempt to persuade a player seeking self-exclusion to remain active on the platform.

Section 8

Protecting Minors

windbet takes its responsibility to prevent underage gambling extremely seriously. Beyond our own age verification procedures, we encourage all adult account holders who share a household with children or teenagers to take active steps to prevent minors from accessing gambling platforms.

The following practical measures are recommended for households with minors:

• Device-level parental controls: Most smartphones and computers running Android, iOS, Windows, or macOS include built-in parental control settings that allow you to restrict access to specific categories of websites and applications. Enable these controls on any device that a minor may use.
• Secure account credentials: Never share your windbet username or password with anyone, and ensure that saved passwords in your browser are protected by a device PIN or biometric lock that a child cannot access.
• Log out after each session: Always log out of your windbet account after each session, especially on shared devices such as family tablets or desktop computers.
• Open conversations: Talk to children and teenagers in your household about the risks associated with gambling, including the fact that outcomes are based on chance and that gambling is not a reliable source of income. Early education is one of the most effective prevention tools available.

If windbet receives a credible report that a minor has accessed a real-money account, that account will be suspended immediately, all funds will be returned to the originating payment method, and the matter will be reviewed in accordance with our full responsible gaming protocol. We ask that any such concerns be reported promptly to support@windbet with the subject line "Underage Access Report".